Patient safety and satisfaction
At the center of every decision is our patient's health, safety and satisfaction. We regularly evaluate your feedback.
Corporate · Quality Policy
Smile with confidence: quality is a standard for us
At ÖzbuDent, we provide our oral and dental health services with an approach that prioritizes patient safety, adheres to hygiene and sterilization standards, and is backed by international quality certificates. For us, quality is not a goal but a way of working that we apply every day.
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Our quality policy
As ÖzbuDent Oral and Dental Health Polyclinic, our mission is to serve every patient with the highest standards of hygiene and safety, contemporary technology and a competent team, while adhering to ethical principles. We continuously measure patient satisfaction, and regularly review and improve our services.
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Our quality principles
The core principles we apply with the same rigor at all our branches.
Hygiene and sterilization
We apply our infection-control and sterilization processes uncompromisingly, in line with national and international standards.
A competent, continuously developing team
We continuously support the professional development of our dentists and health staff through in-house training, congresses and seminars.
Modern technology and infrastructure
With our digital dentistry and up-to-date device infrastructure, we take care to provide accurate diagnosis and comfortable treatment processes.
Ethics and transparency
We explain our treatment processes clearly; we inform our patients and proceed with their consent and participation.
Legal and regulatory compliance
We fully comply with the regulations of the Republic of Türkiye Ministry of Health and all relevant legal requirements.
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Our standards and documents
Our quality management system is based on international standards certified through independent audits.
Quality Management System
Systematic management and continuous improvement of service quality.
Medical Devices Quality Management
Quality and safety standards in medical devices and processes.
Environmental Management System
Environmentally conscious, sustainable service processes.
Occupational Health and Safety
Occupational health management that protects staff and patient safety.
Customer Satisfaction Management
Effective and fair handling of feedback and complaints.
We also hold the Republic of Türkiye Ministry of Health International Health Tourism Authorization Certificate (ST-6135).
All Our Documents & Certificates
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Our continuous improvement cycle
We see quality not as a point reached once, but as an ongoing cycle.
Measure & Listen
We regularly collect patient feedback, satisfaction surveys and process data.
Evaluate
We analyze the data gathered and determine areas for improvement and our priorities.
Apply
We implement the identified improvements through training, process and infrastructure updates.
Review
We monitor results, verify them through internal audits and restart the cycle.
